Complete Realty Solutions Privacy Statement

Complete Realty Solutions is committed to protecting the privacy of people who utilise our services. In order to ensure that we are consistent in this approach, Complete Realty Solutions has adopted a Privacy policy to comply with the National Privacy Principles contained within the Privacy Amendment (Private Sector) Act 2000.

Privacy Policy
This policy is written to ensure that we respect and keep safe all the personal information you may provide to Complete Realty Solutions in any transaction you have with us.

Collection of Information
We only collect information from you that is necessary for what we do. We may use the information you provide to us to help improve the services we offer and to measure the interest shown in our services. Complete Realty Solutions undertakes to only collect information by lawful and fair means. This means we will never be unreasonably intrusive.

Complete Realty Solutions monitors the Complete Realty Solutions website usage. This enables us to make improvements to our site and provide better on-line services to our customers.

Complete Realty Solutions will provide all customers the opportunity to "opt-out" of receiving promotional material either electronically or in hard copy.

Cookies
Internet cookies are small strings of text placed on users' hard drives during the data exchange that happens when a browser points to a web site. Cookies allow a website to store information on a user's machine and later retrieve it. They remember preferences you enter and then tailor a site to suit your needs. Cookies have no way of disclosing your name or any personal information.

Complete Realty Solutions uses cookies for our web server to manage your sessions. The cookies store the session ID. This storage lasts in the browser's memory while the browser is active. When logging into an update application with user ID and password, the system uses the cookie to determine if you have already supplied this ID and password when accessing secure options. Most browsers can be set to accept or reject cookies. You can choose to adjust your browser to reject cookies or to notify you when they are being used. Please note - rejecting cookies may limit the functionality of the Complete Realty Solutions website.

Site Usage
When you look at Complete Realty Solutions web site, our web server makes a record of your visit and logs the following information, some of which is used for statistical purposes:

The client IP address (e.g. the proxy or the user's computer)
User name (for employees or customers who have requested access to value added services)
The date and time of the access
The pages accessed and documents downloaded
The file size of the pages downloaded
The status of the visit
The previous site visited
The type of browser used.

Security
This site does not provide facilities for securely transmitting information across the Internet. It is recognised that there can be risks with transmitting information across the Internet. This site contains links to websites not managed by Complete Realty Solutions. For those sites, Complete Realty Solutions is not responsible for the privacy or security practices or the content of such websites.

Surveys
At times you may be asked to complete survey questionnaires that appear on the site. These may include your providing identifiable information. You will be given the reasons for the collection of such information, the purpose for which it will be used and to whom it may be disclosed. By participating in the questionnaire or survey, you are accepting certain additional terms and conditions relating to the use of the information you provide.

Use and Disclosure
Personal information is collected for the purpose of processing rental applications, tenancy agreements, contracts of sale, processing advertisements for Complete Realty Solutions newsletters and magazines, responding to your web enquiries, sending our promotional material on services and other functions, employment applications and processing of payments.

Data Quality
Complete Realty Solutions endeavours to ensure that all data collected is accurate and well maintained. All computer access is password controlled and Complete Realty Solutions has a policy to deal with security of information to ensure maximum protection of our customer's personal details.

Openness
Any customer who has furnished personal details to Complete Realty Solutions will have the right to seek out the information we hold on them. Complete Realty Solutions undertakes to respond to reasonable customer requests regarding what information we hold, how we use it and where or how it is disclosed.

Access and Correction
Anyone who has provided personal information to Complete Realty Solutions may access this information and issue corrections if necessary. Complete Realty Solutions undertakes to ensure that any amendments to information are actioned in a timely and efficient manner. You will be asked to verify your identity prior to personal information being disclosed. This ensures that information is only provided to verified persons and that the privacy of others is not undermined. All requests for information will be dealt with in a confidential manner and requests for access will in no way effect any commercial arrangements that may be in place between yourself and Complete Realty Solutions.

Anonymity
Wherever practicable, Complete Realty Solutions will allow any individual to seek out and obtain information in a confidential manner and without the need to identify themselves.

What to do if you have a Privacy Complaint
Our aim is to ensure that we treat all personal information with respect and care. However, should you have a complaint that relates to how we have collected or used the information you have provided on yourself, we would like the opportunity to remedy the problem.

Complete Realty Solutions has a complaints register for this purpose, and all privacy complaints will be dealt with in a timely manner. Should you have a complaint, please address it to the General Manager, Complete Realty Solutions at PO Box 344 Ferny Hills DC Qld 4055. In the unlikely event that the matter cannot be resolved between Complete Realty Solutions and an individual, then the matter should be referred to the Office of the Federal Privacy Commissioner.